Effective Date: July 14, 2026
Takrim Tourism LLC ("we," "our," or "us") is dedicated to protecting the privacy, security, and personal data of our customers, website visitors, and corporate partners. This Privacy Policy outlines how we collect, process, store, and safeguard your personal information when you use our website, mobile booking platform, and commercial transportation services across the United Arab Emirates.
1. Information We Collect
We collect various types of personal information to provide safe, efficient, and tailored travel experiences:
- Personal Identification Details: Full name, nationality, date of birth, and passport details (when required for specific intercity or specialized tour packages).
- Contact Information: Active email address, primary and secondary mobile phone numbers (including WhatsApp contact details).
- Reservation & Booking Specifications: Pickup and drop-off addresses, hotel names, flight details (airline, flight numbers, landing times), booking reference numbers, and custom travel preferences.
- Technical & Usage Information: IP address, browser type, device information, operating system, and cookie data collected during your interaction with our online booking systems.
2. Legal Basis and Purpose of Processing
We process your personal data under the following legal frameworks and for the specified business objectives:
- Performance of a Contract: To manage, confirm, execute, and communicate details about your transport and tour bookings.
- Regulatory & Legal Compliance: Full compliance with transportation authorities, municipal regulations (RTA, Dubai Tourism), and local security mandates.
- Safety and Operational Quality: Real-time dispatching, driver routing, flight schedule monitoring, and emergency support.
- Customer Relations: Answering inquiries, resolving complaints, processing payment transactions, and gathering post-trip feedback.
3. Payment Security Standards
All online payments are handled securely using industry-recognized payment processors (e.g. Stripe). Takrim Tourism LLC does not store, capture, or have access to your raw credit or debit card numbers, CVV codes, or bank authentication credentials. All payment transactions comply strictly with Payment Card Industry Data Security Standards (PCI-DSS).
4. Data Sharing and Disclosures
We do not sell, rent, or lease your personal data. We only share information with third parties in the following strictly controlled scenarios:
- Operational Crew & Chauffeurs: Sharing booking destination, name, and contact details with the assigned driver to complete your journey.
- Regulatory Authorities: Disclosing details to government departments, law enforcement, or road safety authorities (RTA, Dubai Police) in compliance with local UAE laws.
- Service Providers: Safe data hosting on secure cloud servers and database storage systems.
5. Data Security Measures
We employ robust administrative, technical, and physical security measures to shield your data against unauthorized access, loss, alteration, or disclosure. This includes secure socket layer (SSL) encryption, firewalls, restricted data access protocols, and regular database updates.
6. Your Rights and Contact Information
You have the right to request access to, correction of, or deletion of your personal data stored in our systems. If you have any questions or wish to exercise your rights, please contact our data controller at privacy@takrimtours.com.
