Effective Date: July 14, 2026
These Standard Terms and Conditions govern all bookings, reservations, transport hires, and tour services contracted with Takrim Tourism LLC (referred to as "the Company," "we," "our," or "us"). By making a booking through our website, office, or representatives, the client ("you," "the passenger," or "the customer") agrees to be bound by these Terms.
1. Booking, Confirmation, and Billing
- Reservation Request: All online booking requests are subject to confirmation. A booking is considered binding only after a formal confirmation reference or receipt is sent to you by the Company.
- Accurate Information: The client is solely responsible for providing precise pickup/drop-off details, flight coordinates, contact numbers, and vehicle specifications. The Company is not liable for service failures resulting from inaccurate booking details.
- Currency and Payments: All rates are quoted in United Arab Emirates Dirhams (AED) or equivalent currency. Payments must be processed in full prior to the start of the service unless credit terms have been formally agreed upon in writing.
2. Chauffeur waiting Time & Flight Delays
- Airport Pickups: The Company tracks all arrivals. We provide up to 60 minutes of complimentary waiting time starting from the official landing time. After the first 60 minutes, additional waiting time charges will apply at our standard hourly rates.
- Point-to-Point Transfers: For standard hotel, residence, or office pickups, the driver will wait for up to 15 minutes free of charge. If the passenger fails to arrive within 15 minutes, the driver may proceed to the next assignment, and the booking will be treated as a non-refundable "No-Show."
3. Passenger Conduct and Safety Mandates
- Seatbelt Compliance: In accordance with UAE Federal Traffic Laws, all passengers must wear seatbelts at all times when the vehicle is in motion.
- Prohibitions: Smoking, vaping, eating, and consumption of alcoholic beverages are strictly prohibited inside all Company vehicles.
- Right of Refusal: The driver has the legal right to refuse transportation to any passenger who acts in a disruptive manner, exhibits violent behavior, or appears to be under the influence of illegal substances.
4. Luggage Capacity Regulations
The client must select a vehicle category that accommodates their luggage comfortably and safely. UAE law prohibits transporting luggage in the passenger cabin if it obstructs driver visibility or compromises passenger safety. Chauffeurs reserve the right to refuse baggage that exceeds trunk capacity.
5. Fleet Substitution
While the Company makes every effort to provide the exact vehicle model selected, we reserve the right to substitute the vehicle with an equivalent or higher-class model in cases of unexpected mechanical issues, schedule adjustments, or force majeure events.
6. Liability Restrictions
The Company shall not be liable for missed flights, meetings, or delays resulting from severe traffic congestion, road closures, sandstorms, heavy rain, airport security delays, or force majeure events. Clients are encouraged to plan travel timelines accordingly.
7. Jurisdiction
These terms and conditions are governed by and construed in accordance with the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.
